Terms & Conditions

Last updated: May 14, 2026

1. About Us

Level Up North Ltd provides websites, digital growth systems, CRM setup, automation, booking systems, AI-assisted communication tools, review systems, lead capture systems, digital marketing support and related business services.

• Business Name: Level Up North Ltd
• Website: www.levelupnorth.co.uk
• Email: support@levelupnorth.co.uk
• Registered Address: [Registered Business Address]
• Company Number: [Company Number]

2. Use of Our Website

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for unlawful purposes
• Attempt to access restricted areas without permission
• Interfere with the security or operation of the website
• Copy, reproduce or misuse our content without permission
• Submit false, misleading, harmful or offensive information
• Upload malicious code, spam or harmful material

We may restrict access to our website or services if we believe there has been misuse.

3. Website Information

The content on our website is provided for general information and business guidance only. We make reasonable efforts to keep information accurate and up to date, but we do not guarantee that all information will always be complete, current or error-free.

Nothing on this website should be treated as legal, financial or professional advice. You should seek appropriate advice before relying on information for important business decisions.

4. Services

Our services may include, but are not limited to:

• Smart websites and landing pages
• Lead capture forms and funnels
• CRM setup
• Booking calendars
• Workflow automation
• SMS, email and WhatsApp automation
• AI receptionist and chat systems
• Review request automation
• Database reactivation campaigns
• Digital marketing support
• Reporting and dashboards
• Ongoing managed support

The exact service provided will depend on the package, proposal, order form, invoice or written agreement agreed with you.

5. Quotes, Proposals and Acceptance

Any quote or proposal we provide is valid for the period stated in that quote or proposal. If no period is stated, the quote is valid for 14 days.

A service is accepted when:

• You confirm acceptance in writing
• You complete a checkout or payment
• You approve a proposal
• You provide onboarding information and ask us to begin work
• We otherwise agree in writing that the service has started

6. Client Responsibilities

To deliver our services, we may need information, access, content, images, branding assets, login details, business details and approvals from you.

You agree to:

• Provide accurate and complete information
• Respond to reasonable requests in a timely manner
• Check and approve content, pages and settings
• Ensure you have rights to any content, images or materials you provide
• Review legal, compliance and industry-specific wording before publishing
• Tell us promptly if anything is incorrect or needs changing
• Use the systems we provide lawfully and responsibly

Delays in providing information or approvals may delay delivery.

7. Payments and Subscriptions

Fees, setup charges, subscription charges and usage-based charges will be set out in the relevant proposal, checkout page, invoice or agreement.

Unless otherwise agreed:

• Setup fees are payable before work begins
• Subscriptions are billed in advance
• Recurring services renew automatically until cancelled
• Payments are collected by card, direct debit, invoice or approved payment processor
• Late or failed payments may result in suspension of services

8. Usage-Based Charges

Some services may include additional usage-based costs. These may include:

• SMS messages
• MMS messages
• Phone numbers
• Voice calls
• AI usage
• Email sending
• WhatsApp messaging
• Premium workflow actions
• Third-party platform charges
• Payment processing fees
• Domain, hosting or integration costs

Usage-based charges are normally billed separately or deducted from a wallet balance where applicable. You are responsible for monitoring usage and paying any applicable usage charges.

9. No Guarantee of Results

We aim to provide high-quality services designed to improve lead capture, response speed, follow-up, reviews, bookings and business visibility.

However, we do not guarantee specific results, rankings, revenue, enquiries, leads, bookings, sales, reviews or business growth. Results depend on many factors outside our control, including your offer, pricing, market, competition, reputation, response times, advertising budget, customer service and demand.

10. Website Builds, Revisions and Approvals

Where we build a website, landing page, funnel or system for you, we will provide a reasonable opportunity for review and feedback.

Unless otherwise agreed, revisions must relate to the original agreed scope. Additional pages, design changes, new functionality, integrations, copywriting, branding work or major structural changes may be charged separately.

Once a website, funnel or system is approved, published or handed over, it will be treated as delivered.

11. Third-Party Platforms and Tools

Our services may rely on third-party platforms such as CRM systems, payment processors, hosting providers, email providers, SMS providers, analytics tools, calendar tools, AI tools, social platforms and other integrations.

We are not responsible for downtime, pricing changes, policy changes, errors, restrictions, account suspensions or failures caused by third-party providers.

You may also be required to comply with third-party terms, policies and acceptable use rules.

12. SMS, Email and Communication Compliance

Where you use SMS, email, WhatsApp or other communication tools through our systems, you are responsible for ensuring that your campaigns and contact lists comply with applicable laws and regulations.

This includes making sure that:

• You have appropriate consent or another lawful basis
• Your messages are accurate and not misleading
• People can opt out easily
• Opt-out requests are respected
• You do not send spam or unlawful marketing
• You comply with UK GDPR, PECR and any platform-specific rules

We may refuse to send or support campaigns that appear unlawful, misleading, harmful or high-risk.

13. Cancellations

You may cancel a recurring subscription by giving written notice to support@levelupnorth.co.uk.

Unless otherwise agreed:

• Cancellation takes effect at the end of the current billing period
• No refunds are given for unused time in a billing period
• Any unpaid fees or usage charges remain payable
• Access to services may end after cancellation
• Some data, websites or assets may need to be exported before the service ends

14. Refunds

Because many of our services involve setup work, custom configuration, digital delivery, software access, automation build-out and third-party costs, payments are generally non-refundable once work has begun or access has been provided.

Any refund offered is at our discretion unless required by law.

15. Intellectual Property

Unless otherwise agreed, we retain ownership of our own methods, templates, systems, processes, designs, frameworks, code snippets, automations, documentation and know-how.

Once paid for in full, you may use the final delivered website content, pages or assets created specifically for your business for your own business purposes.

You must not resell, copy, redistribute or recreate our systems, templates or processes for third parties without written permission.

16. Client Content

You are responsible for any content, images, logos, testimonials, product information, service descriptions, pricing, claims or materials you provide to us.

You confirm that you have the right to use any materials you provide and that they do not infringe another person’s rights.

We are not responsible for legal issues caused by inaccurate, unlawful or unauthorised client-provided content.

17. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for indirect, incidental or consequential losses, including loss of profit, loss of revenue, loss of goodwill, loss of data, loss of business opportunity or business interruption.

Our total liability for any claim will not exceed the amount paid by you for the relevant service in the three months before the issue arose, unless the law does not allow such a limitation.

Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot legally be limited.

18. Suspension or Termination

We may suspend or terminate access to services if:

• Payment fails or remains overdue
• You breach these Terms
• You misuse our systems
• You send unlawful, harmful or spam communications
• A third-party platform suspends access
• We reasonably believe continued service may create legal, security or reputational risk

19. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date.

20. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the courts of England and Wales.

21. Contact Us

For questions about these Terms, contact:

Level Up North Ltd
Email: support@levelupnorth.co.uk