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Privacy and Cookies Policy
Privacy Policy
This Privacy Policy explains how Level Up North Ltd (“we, us, or our”) collects, uses, and discloses personal information when you interact with our services. It also explains your privacy rights and how UK law protects you.
By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy
1. Mobile Communication Policy
We respect your privacy and are committed to protecting your personal information. By providing your mobile number, you consent to receive SMS messages related to our services.
Your mobile number and opt-in consent will not be shared with third parties for marketing purposes.
Opt-Out Instructions: Reply STOP to any message to unsubscribe from SMS communications.
Support: Reply HELP for assistance with SMS communications.
2. Interpretation and Definitions
Interpretation:
Words with the first letter capitalised have the meanings defined below. These definitions apply whether used in singular or plural.
Definitions:
Company: Refers to Level Up North Ltd, also referred to as “We”, “Us”, or “Our”.
Device: Any device capable of accessing our services, including computers, smartphones, or tablets.
Personal Data: Any information relating to an identified or identifiable individual.
Service: Includes our advertisements, website, mobile apps, or other digital platforms.
3. Collecting and Using Your Personal Data
Types of Data Collected
While using our Service, we may ask you to provide personal information, including but not limited to:
Full name
Email address
Phone number
Address or location information (city, postcode, or country)
Personal preferences, requirements, or comments
How We Use Your Personal Data
We use your Personal Data for the following purposes:
To provide and maintain our services, including monitoring usage and improving functionality
To contact you via email, phone, or SMS regarding updates, support, or features
To respond to inquiries and manage requests
To comply with legal obligations and ensure security
4. Legal Basis for Processing
Under UK GDPR, we process your Personal Data based on:
Consent: Where you have opted in for communications
Contractual necessity: To provide services you have requested
Legal obligations: To comply with applicable laws and regulations
Legitimate interests: To improve services and protect our systems, provided it does not override your rights
5. Security of Your Personal Data
We take the security of your Personal Data seriously. We use commercially reasonable measures to protect against unauthorised access, disclosure, or alteration
However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
6. Sharing Your Personal Data
We do not sell or share your Personal Data with third parties for marketing purposes.
We may share data with trusted service providers who assist us in delivering services, subject to strict confidentiality agreements.
7. Retention of Personal Data
We retain your Personal Data only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
8. Your Rights
Under UK GDPR, you have the right to:
Access the Personal Data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your Personal Data (“right to be forgotten”)
Object to processing for marketing purposes
Request restriction of processing
Receive a copy of your Personal Data in a structured, machine-readable format