Privacy Policy

Last updated: May 14, 2026

1. Who We Are

Level Up North Ltd provides digital growth systems, websites, automation, CRM, booking systems, communication tools, review systems, AI-assisted lead response and related digital services for businesses.

• Business Name: Level Up North Ltd
• Website: www.levelupnorth.co.uk
• Email: support@levelupnorth.co.uk
• Registered Address: [Registered Business Address]
• Company Number: [Company Number]
• ICO Registration Number: [ICO Registration Number if applicable]

For any privacy-related questions, you can contact us at support@levelupnorth.co.uk.

2. What Personal Information We Collect

We may collect personal information when you use our website, complete a form, book a call, send us a message, become a client, subscribe to a service or interact with our communications.

This may include:

• Your name
• Business name
• Email address
• Phone number
• Postal address or business location
• Website URL
• Enquiry details
• Booking details
• Service requirements
• Payment and billing information
• Communication preferences
• Messages, replies and support requests
• IP address and device information
• Website usage data
• Cookie and tracking preferences

We only collect information that is relevant to providing, improving, managing or marketing our services.

3. How We Collect Your Information

We may collect your information when you:

• Visit our website
• Complete an enquiry form
• Request a callback or consultation
• Book a meeting
• Sign up for a service
• Communicate with us by phone, SMS, email, WhatsApp, web chat or social media
• Respond to one of our campaigns
• Use a website, form, funnel, calendar or CRM system we provide
• Make a payment
• Accept cookies or tracking technologies on our website

We may also receive information from third-party tools we use to deliver our services, such as CRM platforms, booking tools, payment processors, analytics providers and communication systems.

4. How We Use Your Personal Information

We may use your personal information to:

• Respond to your enquiry
• Provide and manage our services
• Set up websites, forms, funnels, calendars, automation and CRM systems
• Book consultations, meetings or appointments
• Send service updates and important account messages
• Provide customer support
• Process payments and manage subscriptions
• Send SMS, email or other communications where permitted
• Improve our website, systems and services
• Analyse website performance and user behaviour
• Maintain security and prevent misuse
• Comply with legal and regulatory obligations
• Keep appropriate business records
• Send marketing communications where we have a lawful basis to do so

We do not sell your personal data.

5. Lawful Bases for Processing

We only use your personal information where we have a lawful basis under UK data protection law. Depending on the circumstances, we may rely on:

Consent:
Where you have given clear permission, such as opting in to marketing messages or accepting non-essential cookies.

Contract:
Where processing is necessary to provide services you have requested or purchased.

Legal Obligation:
Where we must process information to comply with legal, tax, accounting or regulatory duties.

Legitimate Interests:
Where we have a genuine business reason to process your information, provided your rights and interests do not override those interests. This may include responding to enquiries, improving our services, securing our systems and communicating with business contacts.

6. SMS, Email and Marketing Communications

If you provide your phone number or email address, we may contact you about your enquiry, booking, account, service or support request.

We may also send marketing communications where permitted by law. This may include updates, offers, reminders, service information or relevant business growth content.

Where consent is required, we will ask for it clearly. You can opt out of marketing communications at any time.

• For SMS messages, you can usually opt out by replying STOP.
• For email marketing, you can use the unsubscribe link or contact us directly.

You can also contact support@levelupnorth.co.uk to update your communication preferences.

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality, analyse traffic, personalise content and support marketing activity.

Some cookies are essential for the website to work. Others, such as analytics or marketing cookies, will only be used where appropriate consent has been given.

You can manage your cookie preferences through our cookie banner or Cookie Policy page.

8. Who We Share Your Information With

We may share personal information with trusted service providers who help us run our business and deliver our services.

This may include:

• Website hosting providers
• CRM and automation platforms
• Email and SMS providers
• Payment processors
• Booking and calendar systems
• Analytics providers
• Cloud storage providers
• Professional advisers
• Legal, accounting or regulatory bodies where required

We only share information where necessary and expect our providers to handle personal data securely and lawfully.

We do not sell your personal data to third parties.

9. International Transfers

Some of the technology providers we use may process data outside the United Kingdom. Where this happens, we take steps to ensure that appropriate safeguards are in place, such as approved contractual protections or equivalent safeguards required by data protection law.

10. How Long We Keep Your Information

We only keep personal information for as long as necessary for the purpose it was collected.

This may include keeping information to:

• Provide services
• Manage client accounts
• Respond to enquiries
• Keep business, tax and accounting records
• Resolve disputes
• Comply with legal obligations
• Maintain security and prevent misuse

When information is no longer needed, we will delete it, anonymise it or securely archive it.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.

These measures may include secure systems, access controls, password protection, encrypted platforms where appropriate, staff awareness and limiting access to those who need it.

No online system can be guaranteed to be completely secure, but we take data protection seriously and work to protect the information we hold.

12. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how we use your information
• Object to certain types of processing
• Request a copy of your information in a portable format
• Withdraw consent where processing is based on consent
• Complain to the Information Commissioner’s Office

To exercise your rights, contact us at support@levelupnorth.co.uk.

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.