You worked hard to win the customer. WARM Recall helps make sure you don't forget them when they're due again.
Book a free discovery call
See how WARM Recall could turn your completed jobs into an organised repeat-business system.
Book a Free Discovery Call →Winning a New Customer Takes Work
You advertise. You answer enquiries. You provide a quote. You arrange the appointment. You complete the job.
But what happens when that customer needs your service again?
For many local businesses, nothing happens automatically. The customer's details remain in a phone, diary, spreadsheet, invoice system or old WhatsApp conversation. When their next service, inspection or renewal becomes due, the business relies on the customer remembering to come back.
And if they don't? They search Google, ask on Facebook or Nextdoor, or contact another local business. That's a customer you've already worked hard to win potentially becoming someone else's new customer.
There is a better way.
Introducing WARM Recall: How It Works
WARM Recall from Level Up North is an automated customer reminder system and rebooking system designed for businesses whose customers need to return after a set period of time.
The idea is deliberately simple:
REMEMBER. REMIND. REBOOK.
You do the work. WARM Recall remembers who the customer is, what they had done and when they're due again. When the appropriate time arrives, the system reminds them and gives them a simple route to rebook.
This turns customer retention from something you need to remember into a system working quietly behind your business.
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The WARM Recall continuous repeat-business cycle
The 6-Step Rebooking Journey
Job Completed
You deliver a great service as normal.
Customer Saved
We store their details safely in your database, not lost in a diary.
Next Service Date
We record when they're due again - 6, 12, 24 months or custom.
Automatic Reminder
We send a friendly email and/or SMS reminder at the right time.
Customer Rebooks
They click, choose a slot and become a repeat booking.
Repeat Business ↻
More revenue, stronger customer relationships and less hassle.
Already have customers that should be coming back?
Let WARM Recall remember them for you.
Book a Free Discovery Call →You do the job. WARM Recall remembers when they're due again.
The Customer Retention Opportunity Many Local Businesses Miss
Consider a local heating engineer completing just five annual boiler services or gas safety checks each week. Working 48 weeks per year, that's 240 customer relationships per year.
After three years, that's potentially 720 customer relationships generated through ordinary day-to-day work.
The important question is: how many of those customers are being systematically contacted when they're due again? Without a customer reminder system, the answer may be surprisingly few.
You don't necessarily need to replace every previous customer with another new lead. Sometimes the opportunity is already sitting inside your business.
A Perfect Example - Annual Boiler Servicing
Imagine you're a local Gas Safe registered engineer. You service a customer's boiler today. They're happy with the work, pay you and save your number.
Twelve months pass. Their boiler needs servicing again.
Who remembers first?
If neither you nor the customer remembers, they may simply search Google for "boiler service near me". Now you're competing to win a customer you already had.
YOU DO THE JOB. WARM RECALL REMEMBERS WHEN THEY'RE DUE AGAIN.
Are your annual service customers being reminded?
Set Up My Customer Reminders →WARM Recall for Landlord Gas Safety Checks and CP12s
The same principle can be particularly valuable for businesses serving landlords. A landlord may need recurring gas safety work across one or multiple rental properties.
Instead of relying on notes, spreadsheets and memory, customer and property information can form part of an organised reminder process. As the relevant service date approaches, the customer can be reminded to arrange their next appointment. One landlord with several properties could therefore represent multiple recurring jobs rather than simply one transaction.
WARM Recall Isn't Just for Plumbers
Boiler Servicing
Annual reminders
Gas Safety Checks
Recurring landlord servicing
MOT & Vehicle Servicing
MOT and service reminders
Electrical Inspections
Future inspection reminders
Training & Certificates
Certificate and refresher renewals
Planned Maintenance
Scheduled maintenance visits
Equipment Servicing
Periodic servicing reminders
Property Services
Recurring inspections and maintenance
The timing doesn't have to be annual. If there is a known or anticipated point when your customer will need your service again, WARM Recall can help you remember them.
Does your business have customers who need you again?
If the answer is yes, let's see whether WARM Recall can turn those future due dates into an organised repeat-business system.
Book a Free WARM Recall Call →Why Not Just Put It In Your Calendar?
For 10 customers, you probably can. For 50, maybe. But what happens when you have 200, 500 or 1,000 previous customers?
A growing business shouldn't depend on somebody remembering "Didn't we service Mrs Smith's boiler sometime last October?"
Customer relationships can easily become scattered across phone contacts, WhatsApp, emails, paperwork, invoices, diaries and spreadsheets. WARM Recall gives the business an organised system for managing repeat-service opportunities.
Your Customer Database Is a Business Asset
A customer isn't valuable only on the day they first buy from you. A satisfied customer may come back again, buy another service, recommend you, leave a review, own another property, require a repair, or eventually need a much larger job.
The question shouldn't always be "How do I get another lead?" It should also be "How do I keep the customers I've already earned?" WARM Recall is designed specifically around that second question.
WARM Recall vs WARM Customer Capture
WARM Recall
Best for: Businesses that already have a website and customer base and provide recurring services.
Purpose: Bring existing customers back.
Includes: Customer database, recurring service dates, automated reminders, SMS/email reminders, rebooking, customer history, repeat-service workflows.
Price: £49/month + £299 one-off setup
WARM Customer Capture
Best for: Businesses wanting to capture and convert more new enquiries.
Purpose: Capture, convert and retain customers.
Includes: Professional conversion-focused website, appointments, lead capture, missed-call text-back, automated instant replies, 5-star review automation, website AI chat, CRM pipeline, customer management.
Price: £99/month + £499 one-off setup
Already have a website and customers? → WARM Recall
Need the complete customer capture system? → WARM Customer Capture
How Much Does WARM Recall Cost?
WARM Recall
£49/month
+ £299 one-off setup
- ✓ Customer CRM & database
- ✓ Existing customer import
- ✓ Service and renewal dates
- ✓ Automated due-date reminders
- ✓ SMS/email reminder workflows
- ✓ Rebooking links
- ✓ Recurring service workflows
- ✓ Customer history
- ✓ Setup and configuration
REMEMBER. REMIND. REBOOK.
Get WARM Recall →Could WARM Recall Pay For Itself?
WARM Recall costs £49 × 12 = £588 per year. If a recurring service is worth £75, around eight additional retained jobs across an entire year would generate £600 in revenue. That's less than one additional repeat booking per month.
For businesses where repeat visits are worth considerably more, the hurdle may be even lower.
No reminder system can guarantee that a customer will return. Customers move, circumstances change and competitors exist. But would you rather give an existing customer a reason to come back - or simply hope they remember you?
Past Customers Revived
Stop Starting From Zero Every Year.
New customers matter. But so do the customers you've already worked hard to win. If your business provides services people need repeatedly, every completed job can create a future opportunity. WARM Recall helps you remember who needs you, what they need and when they're due again.
REMEMBER. REMIND. REBOOK.
You do the job. WARM Recall remembers when they're due again.
£49/month + £299 setup
Frequently Asked Questions
What is a customer reminder system?
A customer reminder system keeps track of when existing customers may need a recurring service and helps the business contact them at the appropriate time. WARM Recall combines customer records, service dates, automated reminders and rebooking into one process.
Can WARM Recall send annual service reminders?
Yes. WARM Recall can be configured around recurring service intervals, making it suitable for businesses such as boiler servicing, maintenance, inspections and certificate renewals.
Is WARM Recall a CRM?
WARM Recall uses CRM functionality to organise customer information, but its purpose is more specific: helping businesses remember, remind and rebook existing customers.
Do I need a new website to use WARM Recall?
No. WARM Recall is specifically designed for businesses that already have a website and existing customers but want a better system for managing recurring work.
Can my existing customers be imported?
Existing customer information can be imported during setup where it is available in a suitable format. We can then configure the appropriate reminder and contact processes around the business.
What businesses is WARM Recall suitable for?
WARM Recall is particularly suitable for businesses where customers have predictable repeat needs, including annual servicing, inspections, maintenance, MOTs, gas safety checks, training renewals and other recurring services.
